Rr89 applies this Know Your Client (KYC) policy to all customers and all aspects of participation, including registration, deposits, bets, and withdrawals. The policy establishes the verification standards required by law to prevent money laundering, fraud, tax evasion, and other unlawful activity, while safeguarding the integrity of the gaming platform.
Participation is limited to individuals aged eighteen (18) or older who are located in a jurisdiction where online gambling is lawful and accessible. Rr89 reserves the right to refuse service, suspend, or terminate accounts where a customer fails to satisfy age or location requirements or attempts to circumvent verification measures.
Rr89 conducts KYC and anti-money laundering (AML) checks as a condition of account creation and ongoing use. Checks may include identity verification, residence verification, and assessment of source of funds. Rr89 may engage third‑party service providers to perform identity and risk assessments and may share or verify information with such providers as required by law.
Identity verification is mandatory for account opening and for the processing of withdrawals or other high‑risk transactions. Customers must provide accurate information during registration and promptly supply any documents requested by Rr89 to complete verification. Pending verification may delay or prevent withdrawals and other payments.
Rr89 may request evidence of the source of funds used for deposits and the origin of funds used for wagering. Acceptable evidence includes employer payslips, tax documents, business records, or bank statements reflecting the source of funds. Where required, funds may be held or withdrawals delayed until the information is reviewed and approved.
Customers must provide and maintain accurate personal information. If any detail changes, including name, address, or contact information, customers must update Rr89 promptly. The name on the customer’s account must correspond to the name on the identification documents provided. Rr89 reserves the right to verify updated information and to suspend or restrict accounts until verification is complete.
Customers are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts. Rr89 disclaims liability for losses resulting from unauthorized access arising from customer negligence, including sharing credentials or failing to use reasonable security measures.
Only one account per individual is permitted. Rr89 may suspend or close duplicate accounts at its sole discretion. Transfers between customer accounts are prohibited unless expressly authorized by Rr89 in writing for legitimate purposes and in accordance with applicable law.
An account is deemed dormant after a defined period of inactivity, as determined by Rr89. Rr89 may contact the customer prior to designation as dormant and may impose an administrative fee during dormancy. Fees and thresholds are published in the account terms and may vary over time with notice to customers.
Withdrawal requests are subject to verification of identity, residence, and source of funds. Withdrawals will be paid only to the name registered on the account and to an eligible payment method, in the currency of the customer’s account. If verification is incomplete or ongoing, withdrawals may be delayed or refused. Processing timelines depend on the payment method and applicable regulatory requirements.
Customers must provide truthful location information. Use of VPNs, proxies, or other masking techniques to evade geolocation checks constitutes a breach of these Terms and may result in suspension or termination of the account and forfeiture of winnings. Rr89 may request additional information to confirm location at any time.
Rr89 provides self-exclusion options and responsible gambling tools. Customers may activate self‑exclusion in accordance with the Responsible Gambling policy. Rr89 may suspend or terminate accounts consistent with applicable law and internal safety measures to prevent harmful gambling behavior.
Rr89 processes personal data in accordance with applicable privacy laws and regulatory requirements. Data may be shared with regulators, auditors, and verification services for the purposes of KYC/AML, fraud prevention, and service delivery. Personal data retention periods align with statutory obligations and regulatory guidance. Customers may exercise data subject rights in line with applicable law.
Rr89 may revise this policy from time to time. Material changes will be communicated to customers in an appropriate manner. Continued use after a change constitutes acceptance of the updated policy, subject to eligibility and regulatory requirements.
For KYC inquiries, document submission, or verification assistance, customers should contact Rr89 customer support through the official Help channels. All requests should be directed to the designated support team for identity verification and compliance matters.
